Dubious Decision to reject a claim

Firstly, let me applaud their Sales Team, very good at selling their product and giving great premium. Policy services were great always in their policy maintenance and keep me updated. My Experience at this stage was wonderful and enjoyed being their client.

My nightmare started when I was submitting claims - I have 2 claims with their claims dept.: contents and buildings. Content claim was initially repudiated due to wear and tear. The TV was fairly new, it was under 3 years. I have prove to them with the Tax invoice the age of the TV and they overturn their decision after I complained on their website for pathetic claims experience. Well, my problems were just starting - October I have storm claim...ONE TILE ROOF FLIPPED and rain water seeped through the roof and damaged my ceiling. Repudiation reasons: No Cover - Defective workmanship

I feel like MiWay Claims Teams are always quick to reject claims, chasing the good stats. It is a sad tactic to use when you deal with clients having difficult time. I have a loss at my house and items are damaged but someone is keen to reject the claim. I have cancelled the policy and also informed my family and friends to cancel their policies to avoid being subjected this mediocre claims services. I am even skeptical to escalate the matter with your internal disputes department fearing if the claim will be receive impartial and objective it deserves.