Driver Was Lost for 1.30hrs

<p>Good day MiWay, </p> <p> </p> <p>My name is Lungile Madondo and I currently hold a policy with MiWay. ID: ********** 900083. </p> <p>On Saturday I requested the MiWay help service and the call center was very helpful I spoke to Nyiko, however, the details that were given to the driver of my way about were very incorrect. The driver was lost for almost 1.30hr, considering that I am a female and I was in no state to drive this was very unprofessional from your side. I was left to wait for more than an hour and a female is not acceptable, my life in jeopardy and made me feel very unsafe. When the driver finally arrived he had the incorrect address to my house again this was provided to the contact center and considering that I am a client I would think you have all my details. Please, can this be recified, as a client I would like to know that I am safe when requesting your MiHelp service. Going forward please can the contact centre verify all details of the clients where about and where they are going to avoid such confusions. </p> <p> </p> <p>Thank you for contacting me this morning, Andrew to find out about my experience. Your assistance on this matter is greatly appreciated.</p>