Dragging out our claims

Just over 3 weeks ago on the 1st August, my garage burnt down with my car and other contents inside. The 2nd August my Husband contacted Miway to inform them of the situation, We were designated to a consultant and nothing was said until a week later 15th Aug: Miway requested us to send them the logbook of our car and to sign over ownership(not like you can drive it anyways). Then they sent over a a lady to take photos of the garage and take down the details of what happened the night of the fire, she was polite and helpful with the cleaning of our contents that was affected by the smoke. Monday 13th Aug: she was to return as they wanted her to take pictures of inside house. We were then told by the consultant on the 16th Aug: that we need to do an Inventory/contents value of our home, we completed that and sent it back on the 17th Aug and then late that afternoon we were then told we had to take pictures.

I cannot understand how they can wait two weeks after the fire to request all this information, when the day we contacted Miway the consultant could have just sent us a list of things that we had to do. You had sent someone to our home to take pictures twice and now you are dragging the whole process out.

We have been without a car for two weeks!!!