Double deducting

Item: MiWay Insurance
Rating: 1
Author: Lincoln J

Miway call centre and miway as a company is very unprofessional . They debited my account last week Friday twice. Saturday I had to go to FNB to reverse the one payment my time my energy my fuel. Again Friday morning yesterday 01 December 2017 they debited my account , I callled them explaining they will call me back no feed back today FNB reverse the debit order I need to pay R100 unpaid fee . Yesterday I had to call FNB also again to reverse but their systems were down my credit score and account profile is in a negative status because of this issue and I conduct my credit very well

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

04 Dec 2017, 08:10

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply04 Dec 2017, 08:10

Official

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's replyOfficial

12 Dec 2017, 17:51

We would like to again apologise for the incorrect debit order we processed.

Thanks for giving us a chance to make things right - Inno has been in touch to confirm that we processed your refund and we urge you to give us a call if you need any further assistance.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance's reply12 Dec 2017, 17:51

Official

We would like to again apologise for the incorrect debit order we processed.

Thanks for giving us a chance to make things right - Inno has been in touch to confirm that we processed your refund and we urge you to give us a call if you need any further assistance.

Kind regards,
The MiWay Team

Best regards,

Double deducting

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