sS
sabelo S

1 reviews | Active since Oct 2015

02 Oct 2015, 08:33

DOUBLE DEBIT OF MY BANK ACCOUNT

Miway have run two debit orders through my cheques account and now I must wait 3 days to have the refund of my funds to me. <br> <br> I requested refund on the 28th Sep and again on the 1st Oct. I was then requested to send in my bank statement to prove that indeed the funds have gone off. <br> <br> The process to request the refund is onerous and the fact that I had to send in my bank statement (which I consider to be confidential) makes me incredibly irate, especially that they have made the error on their side by running two debit orders. I requested for this refund to be expedited as i need the funds back but i am still waiting for the refund. <br> <br> I think it is time to look for another insurer.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply08 Oct 2015, 16:05
Official
Hello TATA KA OLLY,

We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Inno has since been in touch to discuss your concerns with you in more detail, and also confirmed that your refund for the overcharged amount was already paid.

Thanks for giving us another chance to make things right, and please don't hesitate to give us a shout if you need any further assistance!

Kind regards,
The MiWay Team