BU
Bjorn U

1 reviews | Active since Nov 2017

27 Mar 2018, 17:37

DON'T USE MIWAY ........USE ANY OTHER COMPANY

I've been with Miway for a while now all was going well till they stole my Brand new car (5 weeks old) I contacted miway & was assured all is going to run smoothly & nothing is going to change, they were going to give me a new car, 2 weeks later i still don't have a car due to the fact that they haven't paid the dealership, dealership won't release the car till payment reflects. I contact miway to get the insurance on my new car which i was suppose to get today and now they want to charge me R2200 just for my new car which 5 weeks before i was paying R1200 for my new car and a second car and house hold cover. they say my risk has gone up that's why it's gone up by 100% They rude they don't want to help you. and by doing this they have just said we going to punish you as the client It's not MIWAY...... IT"S THEIR WAY!!!!!!!!!!!!!!!!!!!!!!!!!! I sat since 12am to 16:30 today at the dealership to sort this out and i still DON'T HAVE MY CAR !!!!!!!!!!!!!!!!!!!! DON'T USE MIWAY ....you not a client you're a number . all they want to do is take you money and when you need them to help they drag their feet. If you use miway get out now before you ever have to claim

BEST ADVICE I CAN EVER GIVE YOU IS NEVER EVER USE MIWAY!!!!!!!!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply28 Mar 2018, 07:10
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply03 Apr 2018, 07:40
Official

We are sorry to hear you feel this way, we assure you that it is not our intention to cause you any hassles. We believe that Herman has been in touch to discuss your concerns with you in more detail, and he had also referred your query to our Client Services Team who have also since been in touch.

We ask that you please give us a call should you need any further assistance.

Best regards,
The MiWay Team