TC
Taryn C
1 reviews | Active since Jul 2019
18 Nov 2025, 23:18
Don't use Miway
Don't use Miway. I was driven into on the 12th Sept and tried to do it via 3rd party and First for Women. FFW basically short paid the claim by R20k so we decided to go via our own, Miway. Clearly their departments don't dish to each other... I've been called on 3 seperate occasions to book an assessment. Even when I cancelled the assessment as I hadn't been consulted based on my availability, I was called to find out why I didn't rock up for the assessment. Even when I arranged an assessment, I get called to book an assessment... It's taken so much time and so many follow ups to get no where slowly. I even asked Kabelo for his managers details and I get ignored
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Replies (2)
MiWay Insurance's replyOfficial
18 Nov 2025, 23:19It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply18 Nov 2025, 23:19
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
TC
Taryn C's updateReviewer Update
19 Nov 2025, 04:44Thanks for responding so quickly. I wish that the response in my actual claim was this quick and the person who was actually handling the claim just doesn't respond.... What is your normal feedback SLA?
TC
Taryn C's update19 Nov 2025, 04:44
Reviewer Update
Thanks for responding so quickly. I wish that the response in my actual claim was this quick and the person who was actually handling the claim just doesn't respond.... What is your normal feedback SLA?