DONT PAYOUT CLAIMS

I just joined Miway from January, after being promised heaven and earth and I regret my decision!!!!<br> <br> I submitted a claim for my guitar (which I assumed was part of household) which got damaged accidentally. I got confirmation from 2 representatives that the claim has been authorized and just a letter of acknowledgement needs to be sent through to me to sign and the claim will be paid out.<br> <br> I STRESS THE FACT THAT THE CLAIM HAS BEEN AUTHORIZED BY NOT ONE BUT 2 DIFFERENT MIWAY REPRESENTATIVES!!!<br> <br> Now I get a call telling me that they have declined it due to it not forming part of househould contents????<br> <br> Why was this not informed in the beginning of the claims process, why did it take so long and why was it authorized????<br> <br> Now I am getting told the people who confirmed this, are just juniors????? What on earth is your business approach when your excuses are that the people YOU appointed are too junior???<br> <br> Why on earth do we even pay insurance, if this is the case???? <br> <br> <br>