CM
Cady M

1 reviews | Active since Apr 2009

01 Sept 2017, 17:13

Don't fall for their "R400 Challenge"

So I get this call from MiWay. It's the 3rd time in (I think) as many years that I get a call for a comparitive quote. So I'm feeling generous and don't promptly decline the offer, after which I get told about the R400 Challenge, where you can go through the entire quoting process where they will either beat your current insurance or they WILL pay you R400. I say to myself, OK, there are other companies doing the same with a fairly extensive marketing campaign around it so let's do this and see what they say. I take the entire process call, give them my details and get transferred to "the sales agent". Following which I have to go through an extra part of the quoting process in which a lot is "just confirming" and then eventually I get asked for my current premium again. I repeat my premium and then get told "ok we can't beat it, please send a policy schedule no older than 3 months so we can check again and then let you know or pay your R400". So I request my latest schedule and receive it about a day later. I send this through to the e-mail address I was given for this and wait. No auto reply or any reply. I have however received two mails asking how my experience was after me NOT accepting the quote. The first one I didnt respond to because the experience wasnt concluded. The second one I DID respond to after I had sent my policy details asking for a follow up and giving details.

Obviously this post would not happen had I received a response...

So, MiWay, would you mind responding to this post and perhaps give me some feedback on how you are going to save me money on a monthly basis or actually live up to your "R400 Challenge"?

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply01 Sept 2017, 17:27
Official

Thanks for taking the time to write to us - we are truly sorry to hear this and we apologise for upsetting you. An agent will be in touch to assist you.

Best regards,
The MiWay Team

CM
Cady M's update06 Sept 2017, 11:09
Reviewer Update
Hi MiWay I received a call from your offices this morning at 09:38, 5 days after your response, but couldn't take it as I was on another call. Unfortunately I have no way of getting back to that person. Could you perhaps give me details of a specific agent that I can call back. Or perhaps call me back again?
MiWay Insurance
MiWay Insurance's reply06 Sept 2017, 16:39
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. Antonio has emailed you your quotation and we urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team