Doing things their way

I am not happy with the service i have been getting from Miway, on Thursday i put a claim for grocery benefit, never got any communication since then until this morning when i called in and was advised that the person handling my claim will give me a call shortly, i had to send an email before she called me and she advised me that she'll give me feedback within 30 minutes, it's over 2 hours now and still haven't received any response from her