Does not get back to me or do her job.

I have been calling Miway every day for the past week or so because I have felt that my claim was taking a bit long to get processed. It turns out that the only thing we are waiting for is validation of the claim which is being handled by Thembi. I followed up for a few days, being happy to accept that we are still waiting for validation, until on Friday I asked to please speak to the person handling the validation (Thembi). I was told that she is currently unavailable and that she will contact me before the end of the day, yet no call was received. I called again this morning at around 11am, and I got the same story, but was still not contacted, and so I called again at 2pm to be put on hold waiting for her for approximately 10 minutes, and she did not answer. The accident happened on the 29th of May and I feel that two and a half weeks is too much time for my claim to be \validated"";15/06/18 16:33;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;862358;574;41;2;0;1;0;0;2;NULL;NULL;NULL;15/06/15 14:15;15/06/15 12:23;100% disappointment in Planet Fitness;PF-***;;;Placing this complaint on Hello Peter is a last resort, as I am beyond frustrated.<br> POINT 1: When I joined the gym in May 2014 on a 24-month contract (paying the 1st year upfront, 2nd with monthly installments of R475), I asked whether I could suspend my membership for a couple of months should I fall pregnant. The sales agent said \no problem\"".<br> Falling pregnant in October 2014"