SP
Sajieda P

1 reviews | Active since Nov 2023

29 Oct 2025, 11:37

Does not care about safety

Very unhappy with Miway service, my car was sent to a repair guy in their network, who failed to identify a leak in my radiator and other damage and did a rush job on fixing my car. They now expect me to go back to the same person to fix the issue, who sent me away with a dangerous to drive vehicle. I sent a further complaint, no response from them. No explanations also to the questions I asked about my car. You pay premiums for more than 10 years, but when you need to claim, they want to cut corners and ignore you. Miway clearly does not care about female drivers and their safety.

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Replies (5)
MiWay Insurance
MiWay Insurance's reply29 Oct 2025, 11:38
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
SP
Sajieda P's update29 Oct 2025, 16:25
Reviewer Update
No ones been in touch yet
SP
Sajieda P's update04 Nov 2025, 17:46
Reviewer Update
After finally forcing me to return my car to the original repair guy to fix the issues, I am now not receiving any feedback about the status of the vehicle from either the repairer or the insurance company. Email sent yesterday to the complaints team, no response at all. Just please let me know what's going on...
SP
Sajieda P's update10 Nov 2025, 12:59
Reviewer Update
Still waiting for my car on 10 November, was told it would be ready today, sending message to repair guy to confirm when, no response, emails to insurer, not holding my breath. The lack of urgency and care here is astounding. I've been without my car since 6 October already, no one seems to care.
SP
Sajieda P's update05 Feb 2026, 16:21
Reviewer Update
Miway still not resolved my claim entirely. Still waiting for my excess to be paid back from third party who caused my accident in October 2025 already. I've done more to try and resolve this than they have, but no responses on my last few emails. Just give me an update please so I know what's going on.