Does an article insured under all risk take 2 week

I logged an insurance claim on the 3rd Feb with Tebogo Mon I was further advised she would be handling my claim (never heard from her again), we now on the 16th Feb and I still have no news with regard to resolution despite my claim now being handled by Carel Mieny the assessor. Carel visited me and from the very onset gives you the impression that Miway is looking for reason to not settle your claim. A small statement like you not covered for mechanical failure, well that's news to me what is all RISK ?Secondly there is nothing mechanical about a drone, it is electronic and electrical. I was then asked questions about previous insurance cover and claims, something that should have been verified on inception of my current policy. I have been with Miway for more than 3 years without incident, now all of a sudden we need to speak to your previous broker. I received a letter stating such, miway is financial backed by Sanlam, Santam and PSG so what on earth is the problem with finding records, besides what does that have to do with my current claim. One needs to ask what would happen if my entire home was ********** what would you need to prove or how long would that take to resolve?