Do you call this customer service?

WOW MiWay has no customer service anymore. On 31 July 2022 I registered my claim on the APP, I received my claim number etc. Only on August 2 I got a email from Mpho Kgomontsho, and also a call. I again send in pictures of the damaged television. I tried numerous times to call the number on the email from her: *** or ***. But I only get, this number does not exist. On 08 August I missed a call from her, but I phoned back and a gentlemen assisted me. He told me my claim has been approved, and I have three options, a delivery of replacement TV, or a voucher and something else. So, is this Miway, or Yourway?

Now I told him, this claim was already taking so long, I already replaced the TV out of my pocket, and I would like the amount paid out to me, I can send an invoice of purchase. He told me, I need to send an email to the person handling my claim, which I immediately did on 8 August. No response, I resend the email on 13 August, and still no response. So today is 15 August, two weeks later, and no one has contacted me, my claim is still not completed, and I have no idea what is going on.

On 10 August I already completed your survey of: Were you treated fairly? And I stated my issues, and still nothing. Is this the service I am paying for? I have been a customer for many years, and I have advised so many others to join, but this is the treatment one receives. Then it’s time to find someone else………

Is there someone else that can assist in getting this done?