nW
nicole W

1 reviews | Active since Jul 2015

16 Jan 2020, 11:30

do they really do it your way?

I am very sorry to say but I'm am totally disappointed in a company I believed to be good. Sound like you want to do your job, be effective, be helpful. No one wants insurance because they dont get assisted. Now I am the client and I understand fully why everyone always gets so upset with insurance. I work in insurance myself and would obviously like some client services However, Miway Claims department has no interest in phoning someone back, not help you with the app on your phone, i had to repeat my story 4 times, just to find that the consultant said i must get an excel spread sheet first then only will she or anyone else help me. Great service Miway. I hope you treat the rest of your customers with better care. I idealized Miway, but yet again, i have no feedback.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Jan 2020, 11:48
Official
Thanks for bringing this to our attention - this doesn't sound right at all. Your message is with the right team and someone will be in touch shortly to provide you with proper feedback. In the interim, we apologise for the upset that has resulted from this!

Best regards,
The MiWay Team