Do not use my way for your car insurance

Formal Complaint

I am writing to lodge a formal complaint in respect of the extremely poor service I have received under my motor insurance policy with MiWay Insurance Limited. My concerns are serious and relate to two key issues:

Failure to release my vehicle following an accident On [date of accident] my vehicle suzuki was involved in an accident. I submitted my claim to you and have comp**** with all requests for information and documentation. Despite this, the vehicle is still being withheld and I have been given no clear explanation or resolution timeframe. This is unacceptable and causes me significant inconvenience, distress, and financial loss.

Perceived unfair treatment, lack of support, and concerns of misconduct/***** From the onset of my claim process, I have experienced extreme delays, conflicting information and what appears to be an unwillingness to service my claim fairly. I am left with the impression that the emphasis is on collecting premiums rather than assisting clients when they are in genuine need. I also believe that the conduct I have experienced may amount to misconduct, or at the least behaviour inconsistent with the commitment you publish of putting clients first. Miway Insurance +1

Given the above, I request the following:

An immediate account of why my vehicle remains unreleased, the exact conditions still outstanding, and a firm deadline by which it will either be released or I will receive full compensation in lieu thereof.

A detailed written explanation of the delays and the reasons for non-action on your side.

A review of my file with a senior manager, and a meaningful resolution offered without further undue delays.

A declaration of how you intend to compensate me for the losses, inconvenience and distress caused by your undue delays and poor service.

If I do not receive a satisfactory response from you within 14 days, I will have no option but to escalate this matter to the relevant regulatory bodies, including the National Financial Ombudsman Scheme (NFOS) and consider legal remedies. According to your own policy wording, I have the right to lodge an objection and ultimately pursue a remedy.

I expect to receive your acknowledgement of this complaint immediately and resolution within the above timeframe.

Yours faithfully,