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lynne S

1 reviews | Active since Jul 2016

25 Apr 2022, 09:08

DO NOT USE MIWAY - R4500 EXCESS on power surge claims without informing clients

Took out the best insurance - home content cover for R192 per month (R200 000). No Exess at all. We decided to move to a bigger house in a better neighborhood so my kids can be safer. suddenly my premium is increasing to over R300 per month and now there is an exess of R4500 if a power surge messes up my stuff. This is unacceptable and i will not accept this. I will rather be without insurance than be taken for a ride. So if i claim a R7000 fridge - you want R4500 excess on that meaning i will het R2500 to replace my fridge with !! HAHAHAHA then i need to make debt for the rest !! So why be insured at all. I can buy a new fridge and pay R350 per month towards that so why pay miway and the furniture store ????3 Point is, when i joined there was no excess on power surges and now you just change that.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply25 Apr 2022, 09:57
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 

Best regards,
The MiWay Team