Do not Join MiWay

I am absolutely disgusted by the service I have received for MiWay. I had an approved claim and was told by MiWay to take my car to their chosen panel beater. I dropped off the car at BMW supertech on the 7 August 2023. I did not receive any feedback until I did a follow up on 17 August 2023 where I was told that they are awaiting authorization from my MiWay. I did another follow up on 28 August 2023 as I still was not receiving any feedback from your service provider. I was then told status is still the same. I then contacted MiWay claims provider via email to ask for clarity and highlighted the fact that my rental car is due back on the 6th Sep 2023. The authorization was done 29 August 2023. Today is 15th of September and my car is still not ready. I had to return my courtesy car on the 6th of September as MiWay way advised that my 30days was up. During this time i have requested my way to investigate this delay and hold whoever is responsible accountable but I have not received any feedback instead I'm being sent from Peiler to post. I have not had a car for 9 days and between MiWay and their service provider no one is taking responsibility. I am super frustrated and really disgusted by the treatment I have received as a paying client..