DO NOT INSURE ANYTHING WITH MIWAY!!!

Please do not insure anything with Miway Insurance! I have had the worst experience with them with my approved claim! I have submitted a claim for my vehicle that was bumped into. They approved the claim within 2 weeks. They confirmed with me that they made payment the 16th December into my account. I confirmed with them the must pay into my account ending with 8388, the account they deduct the premium from. The 17th I went on holiday, to a farm near Nelspruit where there is absolutely no cellphone signal. I could not log into my bank account to see if the money reflected... But, I have never had any trouble with Miway so I did not even think of checking if the money reflected in my account. The 1st of January we left the farm and I came back into signal range. I saw that the money was still not reflecting. I phoned Miway, and the said that they made the payment into the wrong account, and it was reversed by the bank. I asked them to PLEASE pay it into my account that ends with 8388... Again they confirmed that they made payment the 3rd of January. The 9th of January I checked my bank account again, STILL NO MONEY! I phoned them again and insisted that I speak to a manager, I spoke to a Bridgette that was apparently the manager. She confirmed that they AGAIN paid it into the incorrect account... I asked Bridgette to PLEASE let me know what is going on, because the lady, ZAMA, that is suppose to handle my claim just never gets back to me! Bridgette promised to phone me back within an hour to let me know what is going on. She did phone back, but not with any news, only asking me if I can prove the account is closed.. I said to her that the account has been closed for more than a year and she can see that the money was returned previously by the bank because the account is closed. She then again promised me to phone me back later that day to confirm what is going on because she is going to put in a request for a EFT into the CORRECT account ending with 8388. Needless to say, and with no surprise, Bridgette did not phone back. I phoned the 10th asking to speak to Bridgette, but she was busy and could not take my call. The lady that I spoke to, cannot remember her name, confirmed that Bridgette said she will phone me still TODAY to give me feedback... Guess what?! NO CALL from Bridgette. I get the feeling she does not want to speak to me, avoiding me. AND STILL NO MONEY!!!! In the meantime I booked my car in for repairs after they confirmed that they paid it the 3rd, because surely they cannot make the same 'mistake' again. I do not have the funds to pay it out of my own pocket, so the garage is charging me storage cost to keep my car there...

SO I AM WARNING EVERYBODY AGAIN! DO NOT INSURE ANYTHING WITH MIWAY!!!