Do not cancel services

<p>I am writing on behalf of my mother, a pensioner. She has been struggling to cancel her MiWay insurance for 2 years now. I have tried to cancel the debit order, but it is re-instated. She canceles, then she receives a notification stating that her insurance was cancelled, followed by another e-mail stating she just renewed her insurance with changes. </p> <p> </p> <p>I called to lodge a complaint and talk to someone in accounts, but the consultant was only willing to 'take a message' or told me I may send an email ********** It has been a month and no reply. How can you renew insurance after cancellation? Within the same day? They need to respond urgently for I am willing to take this matter to the ombudsman. Elderly people hardly put up a fight, so this is simply exploitation. She had no claims before or after her cancellation as far as I am aware.</p> <p>Her Policy no: ********** 7. (JMC van der Post)</p> <p> </p> <p>I will defenitetly not recommend this insurance. They do not trade honestly and not sure how they manage to get such a high rating on the internet. I saw simlar cases on Hello Peter, I hope that you will respond kindly to mine as well, it seems it is the only way to reach MiWay's complaints/finance department.</p> <p>I want this policy cancelled and my mother's money retruned to her for the past two years, from the time since she made her first cancelation. The error was not on her side, but MiWays. </p>