HH
Harriet H

1 reviews | Active since Feb 2014

12 Sept 2015, 14:50

Do not accept cancellation of policy

We phoned today to cancel our policy as we sold the one vehicle and took a third party insurance at another insurance company my daughter arranged for us for our second vehicle. <br> It took us more than 10 times to explain to the consultant that we want to cancel our policy and do not need any further cover through Miway. The consultant constantly forced us to reconsider by not listening what we as a customer want !! We want Cancellation of our policy !! My dad is 82 years old and was in a total state of stress.<br> After we got upset he stated that we in anyway have to give 30 days notice even if we sold a vehicle. Afterwards we read through all our papers sent to us with commencement in 2010, no rule what so ever. <br> If this is the way Miway treat their so called valued customers we will not recommend them to anyone and are pleased terminating our contract asap. The only reason for us now is to stop our debit order at the bank, for them to adhere to our request of cancellation.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Sept 2015, 16:39
Official
Hello Harmjan,

We're really sorry for any hassles or frustrations that we may have caused you. Please be assured that this is not the kind of service delivery we aim for and that we've passed your note on to the agent involved. Ntokozo has since called to assist you with your policy - but it saddens us to hear you've decided to take your business elsewhere.

If you ever want to re-join our family our doors will always be open to you! Please don't hesitate to give us a call if you there's anything else that we can help you with.

Best regards,
The MiWay Team