Do it all NO way on the Miway App..

I recently submitted a claim on my Toyota Urban Cruiser. I submitted it on the MiWay app. MiWay came back and asked me to provide images of the car, which I did, also on the app. Somebody then called me to ask me to submit the images. I explained that I had submitted them and sent a screenshot as proof. He assured me that the claim would be moved to the assessment department. Since then, I have heard nothing from MiWay, I went on my Self-service Portal only to discover that the claim is marked as finalised. I then submitted a response on the MiWay app stating that the claim is not finalised and to please contact me. I am still waiting. I believe this to be unfair practice for paying customers.