disturbing and terrible experience

<p>on the 19th of December 2016 I lodged a claim and I was assisted by Sandile at the claims department. close to about 4 weeks of waiting, with the assistance of Jacqueline (the claims team Manager) my claim was paid out, and i was informed that i will be refunded for the december and january premiums I paid for the items.</p> <p>2 days after the payout i got a call stating that my premiums will be going up starting from February because of the claim (that i claim a lot) ( whats the point of having an insurance if you going to be told you claim a lot) bear in mind that the increase includes the items that I claimed for that needs to be removed from the policy....</p> <p>in 3 days it will be 3 months since i lodge the claim, and the items have not been removed from my schedule, meaning I'm paying for the items as well (paid in Dec, Jan and now in Feb) and they keep saying i will be refunded. what is difficult in removing the items and refunding me??? Yesterday and today i emailed Sandile and Jacqueline asking them whats happening because i cant afford to pay for items i dont have anymore and i need my refund, Jacqueline came back to me saying she has escaleted the issue with their customer care services. At 10:40am i called the custormer care to get clarity and i spoke to Faith, she told me to hold and i was on hold for 15mins, after that the call was cut..</p> <p> </p> <p>MIWAY PLEASE ADVISE AS SOON AS POSSIBLE OR I AM TAKING MY BUSINESS SOMEWHERE ELSE!...</p> <p> </p> <p> </p>