!!Distress call!!

I lodged a claim on 20th September 2023, and three months later, I still don't have my car. The case handler's management of my claim has demonstrated a lack of care for me as a client and even basic consideration on a human level.

The chosen panel beaters have a terrible reputation on this platform. When this was raised with Miway at the beginning of the process, we were assured that we could always reach out to Miway if we were dissatisfied with anything related to the repair process.

Attempts to escalate the delays experienced through the contact center have repeatedly failed, as each agent opted to send email after email to the panel beaters to confirm the case status.

Speaking of the panel beaters, collection dates have been dishonored on five occasions since 28th November 2023. A repair process that should have taken 10 working days, according to the claim acceptance letter, has taken 8 weeks to date.

I write this hoping that I can finally get through to someone within the organization who will take my concerns seriously and return my car to me. The panel beaters will be closing operations for the year this week, and I worry they will keep my car until 2024.

I wish to remind Miway that I am a long-standing client, with the organization for well over a decade, and have insured multiple vehicles with the company. In my time with Miway, this has been the worst claim experience I have had. Olga's service has been most disappointing, and Island Auto has truly brought me to a point of desperation. I implore you to support me in having my adequately repaired vehicle without further delay - please.