TC
Tina C
1 reviews | Active since Mar 2019
11 Mar 2019, 10:02
Dissatisfied MiWay Customer
On 25th February 2019, Miway approved my car insurance claim and this included the moving of my vehicle to the approved panel beater. requesting that they have my car moved so that the repair work could commence. 15 days have passed since my claim was approved and my car has not been moved to the Miway approved panel beater. I have to follow up every day with my claim advisor Naledi but there still no action taken in place. Now I am uncertain as to when my car will be moved and repaired, in the mean time I am being inconvenienced and incurring car hire costs.
I am very disappointed with the service provided by Miway.
Helpful (0)
Replies (8)0
Replies (8)
MiWay Insurance's replyOfficial
11 Mar 2019, 10:08We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply11 Mar 2019, 10:08
Official
We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
TC
Tina C's updateReviewer Update
25 Mar 2019, 10:42Until today, the 25th March, ONE MONTH passed and my vehicle is still not yet fixed.
TC
Tina C's update25 Mar 2019, 10:42
Reviewer Update
Until today, the 25th March, ONE MONTH passed and my vehicle is still not yet fixed.
MiWay Insurance's replyOfficial
25 Mar 2019, 11:02This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply25 Mar 2019, 11:02
Official
This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
TC
Tina C's updateReviewer Update
27 Mar 2019, 11:06Since i logged my claim on 25th February, the service from MiWay is very passive, I have to send mails to follow up with the progress by myself. After 32 days, my vehicle is not yet repaired, in the meantime, I am spending a lot of money on hiring a car because of the slow service that MiWay supp****. The reply and apologies here from MiWay does not help with the reparing progress! I am very disappointed with MiWay!
TC
Tina C's update27 Mar 2019, 11:06
Reviewer Update
Since i logged my claim on 25th February, the service from MiWay is very passive, I have to send mails to follow up with the progress by myself. After 32 days, my vehicle is not yet repaired, in the meantime, I am spending a lot of money on hiring a car because of the slow service that MiWay supp****. The reply and apologies here from MiWay does not help with the reparing progress! I am very disappointed with MiWay!
TC
Tina C's updateReviewer Update
27 Mar 2019, 11:07Since i logged my claim on 25th February, the service from MiWay is very passive, I have to send mails to follow up with the progress by myself. After 32 days, my vehicle is not yet repaired, in the meantime, I am spending a lot of money on hiring a car because of the slow service that MiWay supp****. The reply and apologies here from MiWay does not help with the reparing progress! I am very disappointed with MiWay!
TC
Tina C's update27 Mar 2019, 11:07
Reviewer Update
Since i logged my claim on 25th February, the service from MiWay is very passive, I have to send mails to follow up with the progress by myself. After 32 days, my vehicle is not yet repaired, in the meantime, I am spending a lot of money on hiring a car because of the slow service that MiWay supp****. The reply and apologies here from MiWay does not help with the reparing progress! I am very disappointed with MiWay!
MiWay Insurance's replyOfficial
27 Mar 2019, 12:16We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply27 Mar 2019, 12:16
Official
We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
TC
Tina C's updateReviewer Update
03 Apr 2019, 16:56Disappointing service from Miway
It has been 36 days since my car insurance claim was submitted and I have still not received my repaired car from the Miway appointed panel beater. According to the panel beater, Miway did not authorise the use of GENUINE PARTS and now the panel beater is struggling to find the parts locally. This has inconvenienced me and resulted in me paying a substantial amount in car hire costs.
I have emailed Miway officials ( Keabetsoe Moroenyane and Naledi Mahalefa) about the issue and I have received no response since 28 March 2019.
Initially, I had to wait 16 days from when my claim was approved to when Miway had my car moved to their appointed panel beater. This was only done after numerous complaints from me. Now I am made to wait again!
I have taken the following of Miway’s website “At Miway we are fanatical about delivering an awesome customer experience. We view this as a real differentiator and are passionately committed to ensuring that we always keep our promises, and deliver the type of service that our customers deserve”.
With the extremely poor service I am receiving from Miway, they are definitely not living up to their commitment!
Miway, please expedite the repairs to my car.
TC
Tina C's update03 Apr 2019, 16:56
Reviewer Update
Disappointing service from Miway
It has been 36 days since my car insurance claim was submitted and I have still not received my repaired car from the Miway appointed panel beater. According to the panel beater, Miway did not authorise the use of GENUINE PARTS and now the panel beater is struggling to find the parts locally. This has inconvenienced me and resulted in me paying a substantial amount in car hire costs.
I have emailed Miway officials ( Keabetsoe Moroenyane and Naledi Mahalefa) about the issue and I have received no response since 28 March 2019.
Initially, I had to wait 16 days from when my claim was approved to when Miway had my car moved to their appointed panel beater. This was only done after numerous complaints from me. Now I am made to wait again!
I have taken the following of Miway’s website “At Miway we are fanatical about delivering an awesome customer experience. We view this as a real differentiator and are passionately committed to ensuring that we always keep our promises, and deliver the type of service that our customers deserve”.
With the extremely poor service I am receiving from Miway, they are definitely not living up to their commitment!
Miway, please expedite the repairs to my car.
MiWay Insurance's replyOfficial
04 Apr 2019, 10:40Thanks for your note – we have passed it on to the right team and someone will be in touch to make things right and to hopefully, turn things around!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply04 Apr 2019, 10:40
Official
Thanks for your note – we have passed it on to the right team and someone will be in touch to make things right and to hopefully, turn things around!
Best regards,
The MiWay Team
Best regards,
The MiWay Team