Dissatisfied MiWay client

Another month later and I am still struggling to get my claim resolved (this claim was logged on 03 June 2025)!

My claim was finally allocated to a claims handler who actually deals with the nature of my claim (after my initial complaint, it was allocated to someone who only deals with claims from insurance companies and law firms - yet another delay) on 21 July 2025. I followed up on the 28th of July and was advised that the claim was sent to a manager for authorization. This was the same response received when I followed up on the 4th of August again.

Due to no further update received by the 7th August, I emailed the claims handler expressing my disappointment as it has already been 2 months since my claim and all the required documentation was submitted.

13 August - I emailed the manager who called me on the 21st July to advise that it has already been 2 weeks since my claim was sent to a manager for authorization. I received a response the same day and was advised that I would be contacted with the final outcome on the same day.

I am shocked (to say the least) at the offer which MiWay has sent me and I responded the same day to express my dissatisfaction with the offer. Before I logged my claim, I was informed that I would need to obtain quotes from 2 repairers of MY choice at my MY OWN cost (these quotes had to be paid for), this after being advised that MiWay does not recommend repairers for 3rd party claims. Aside from the fact that MiWay's assessor has recommended a repairer with such terrible reviews, they are expecting me to accept used parts being used for my repairs! My vehicle has never been involved in an accident before, this accident was entirely the other party's fault, yet I am expected to accept an offer where used parts will be used to fix my car! It is enough that this whole process has taken this long, and now I am expected to accept something that will decrease the value of my car as well. I am yet to receive a response to this.

This whole process has been a nightmare and all I want is to get my car fixed!!!!!!!

I will definitely not recommend MiWay to anybody and as soon as this has been sorted, I will be cancelling my insurance with MiWay as well (my premiums are also ridiculously high to say the least - and this without ever claiming from my insurance)