Dissatisfied customer

Good day My car was in an accident on 20 July 2025. On 21 July 2025 I contacted Miway to report the accident. It took 10 days to submit, process and approve my claim. Please note during this time I had to make numerous calls to follow up on how far the process is. Also, my car is in a driving state, but I noticed that the bumper was starting to lower, which resulted in the gap between the right front tyre and bumper was narrowing.

[Note:The panelbeater scheduled for the vehicle to be delivered on Monday 11 August 2025 for repairs to commence.]

I called Miway on Thursday 7 August to inform them and requested for a towing truck in order to avoid any further damage to the vehicle. I was told that the request was sent to the towing department and that they will get back to me by Friday 8 August 2025. I called this morning 9 August to follow up on the towing department, and the consultant said there was no request sent to the towing department.

My question to you Miway - Can i drive my car, as is to the panelbeater on Monday 11 August [47 km]. If anything happens will you replace my vehicle with a new one?

Dissatisfied customer.