Dissatisfied customer

<p>On the 1st of December I met an accident. Today is the 12th and my claim with miway has still not been authorised. I have been contacting the company everyday since the 5th of December and I'm continuously being told they are waiting for authorisation. How long does it take! </p> <p>Today I was told the lady handling my claim will call me back and she has yet to do so. I have contacted the company twice today and still no joy! </p> <p>When I asked what will occur if the panel beaters close on the 15th of December for the holidays, I was given the reply that I will have to wait for them to reopen to have my car done. Which means for the month of December I will not have a car. </p> <p>My insurance premiums are up to date so i expect better service than I'm receiving!</p>