Dissatisfied customer

Hi, i submitted a claim on 09 March 2023 with Miway, it was regarding the power outage that affected my Hisense 55 smart tv. The claim number is C***. After the assessment of my claim miway sent techinicians to inspect my smart tv. The agent Ms Lerato Komako, later contacted me and advised that the my smart tv is irepairable and i have to make choice that they settle my smart tv with +- R 6,500 and Miway will subract R 1500.00 of access then i will have to top up for the smart tv i want. i found this to be ridiculous as my smart tv at MAKRO is in the region between R 7K to R 8K . I found it strange, i need to know if i stand to lose on the value of the TV as advised and what is the mechanism used to evaluate the the values. I feel that having insurance now i stand to lose. I have with Miway for 12 years i have never experienced such. Miway managment please reconsider the above and advise.