Dissatisfied customer

I am very dissatisfied and confused that Miway would requires me to downgrade the tracking device that is installed in my car. They require netstar plus tracking device and I have netstar early warning (that includes all nestar plus benefits and more). Now that Miway requires me to downgrade my tracking device I will loose all my benefits like

e,g panic button. This really does not make sense to me I have top of the range tracking unit. Its been more than 2 weeks trying to explain to Miway that the tracking device has netstar plus benefits but no one knows how to handle this issue. Worse of all car is not covered for theft in this process. I've been a loyal customer to Miway for years - insurered all my cars with them. Very first time im disappointed with them.