Hellopeter
Share Your Experience
aS
anthony S

1 reviews | Active since Mar 2013

06 May 2021, 15:49

Dissatisfied customer

i have been with Miway for over 9 years come and go and now that i had a vehicle accident 4 weeks ago i put in the claim, they sent a tow truck and gave me a rental vehicle for a month while they process the claim. In this period i never received a single phone call from Miway as i had to phone them about 50 times in the past month. i gave them all the documentation and information they required as well as phone numbers from the person i had bought the vehicle from. they did not contact the seller of the vehicle or even ask me questions, now i have 1 day left with the rental vehicle and due to Miway dragging their feet i will have no vehicle to get to work. this has been a nightmare for me and i have requested that i rather want my 9 years of insurance payment back and then i will buy my vehicle and source a better company that at least will phone me if questions needed to be answered.i am very disgusted with the way customer service is done there.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply06 May 2021, 16:50
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team 
aS
anthony S's update06 May 2021, 17:08
Reviewer Update
thank you Miway team but the seriousness of this nature is that i have only 1 day left with the rental vehicle as the agent Gloria Machete who is responsible for my claim has rejected to renew the rental vehicle and by that it means i have no idea of how i am going to get to work and back, i have given all the relevant information to Miway and even the phone numbers of my stepson whom i bought the vehicle from as it was still registered in his name. if you listen to all the 50 recordings you made you will see that i have co-operated fully to get this matter resolved as quickly as possible as i said i have only got 1 day left then the vehicle must be returned to avis. i stated that the change of ownership was on the go but due to the Covid-19 epidemic it has been a nightmare getting the car registered into my name and i was prepared to pay the excess license fees in which during this process i had the accident.
please can this be done within a day as this is all i have left or renew the rental please.