Dissatisfied client

Good day

I am very sad of the terrible service we are receiving at miway. I have been with them since 2012 and this is a first time I am putting a serious claim but not getting a good service. We took our car to a service provider which the suggested for us and they did fix the car properly and this is a brand new car. The paint they used does not match the original colour and the car is white how can you go wrong even the miway assessor noticed some errors when he went there. When we report the matter nothing is been done, it is like they don't care. Phumzile the manager promised to phone back but waited and waited, when we phone cannot get hold of him. I am so sad, disappointed at this service. Being loyal for all this years but this is what I am getting.