Dissatisfied claims experience

I logged a claim for my mum on the app. I advised that what occurred is a danger but it doesn't swem like miway cares at all. My mother is stressing out as shes been waiting for miway assessors to come out but yet still today we are still waiting. I've been app chatting and been promised that Andre Engelbrecht will contact us and a follow up will be provided. My mother is still waiting no one calls no one keeps us updated. We had to now take matters into our own hands and removed the gate otherwise the ******* would steel that as well. Looks like miway doesn't care about the safety of the clients or nor that more damages could have occurred to our neighbours side. I will be canceling my policy as this is not service that I was expecting