Dissatisfied and terrible service

I received a call from Innocentia at Miway who is at the client care and said that the Legal department will call me on the same day for a solution for adjustment of the claim offer as it is a ridiculous amount of R6K which is 20% of their own image based generated quotation where the same panel beater they went quoted me differently when I physically took my car for assessment and quotation. Miway legal has not returned to me since the promise from the client care consultant. I feel ignored and that my car is my problem as Miway would not compensate damages caused by their client hitting my parked car.