Dissatisfaction with the handling of my claim

Despite it being 18 business days since I submitted my claim, there has been an unacceptable lack of progress and communication from Miway. On the 15th of May, I was informed that my car had been written off. However, since then, the process has been marred by a series of delays and miscommunications. Initially, there was an issue with my MFC account number, which I addressed by providing a copy of my statement to confirm the correct details. Despite this, the matter was not resolved promptly. Furthermore, I personally facilitated the acquisition of the settlement letter that team seemed unable to obtain in a timely manner. I expected this proactive approach on my part to expedite the process, but instead, I have been met with yet another roadblock. The sudden request for Natis documents, which were never previously mentioned, appears to be another stalling tactic.

The lack of transparency and efficiency in handling my claim is not only frustrating but also causes significant inconvenience and distress. The continuous delays and poor communication reflect a disregard for customer service and fail to meet the standards one would expect from a reputable insurance company. Please urgently assist