Dissatisfaction with claim 674130

My vehicle damage claim 674130 took unacceptably long for MiWay to 'turn over'. The repair required is simple as the quote for repair is under 7 thousand and minimal repair is needed. Very little happened that the consultants said would happen. Only feedback I got was when I called and enquired. They told me this case usually takes 7/9 days, it took 19 days. The compensated me 11 days at R172 a day. I enquired and questioned this amount 7 days ago to which I have still received no reply. The car took 120 hours to tow when they said 48 hours. It took a week for the assessor to get to the vehicle. It took a week for them to receive the assessors report. The car was never moved to the elected panel beater, and is now being repaired where it was assessors. It took a week for them to send me the disputes email address and they still sent it with a spelling error so email delivery failed. I am now on day 28 without a car that needs a simple repair, with e mails waiting to be rep**** to and expecting to pay a halved excess after this is only my second insurance claim, both being minor, in my life and every monthly payment from me has been received by them.