Dissatisfaction

Good day ***

It is with great regret and dissapointment that this matter has not been finalized, Mi way’s actions have been unreasonable with this matter and have greatly disregarded me as their client.

My biggest regret by far in business is actually taking up Miway as my business insurer. They have been nothing but the most inconsiderate, unfair and of the highest level of total disregard in dealing with my claim.

Last friday after 8 weeks of trying to get the claim finalised a verdict came back that the vehicle is indeed written off and by Monday which is today the 24 January 2020 the claim will be paid out.

This morning around 8:30 i spoke to the same business claims consultant Paballo who assured me that everything will be finalized and the payment will be done. He went on to inform me that he will be calling be back shortly so we can discuss figures in which that did not happen.

3 hours later i decided to give him a call seeing that im aware of how they never call back after they say they will. So he came to say the claim had been authorised and he was waiting for his manager to give him the go ahead. We got cut off while talking yet he still didnt call me back to complete the conversation. I called him yet again , he apologized and pretended he was sorry for all the inconvenience. He promised that due to the nature of the claim being disregarded throught the past 8 weeks, there would be no need to wait for all the processes for the claim to be paid out and it would be paid out immediately.

An hour later i call back as i had not confirmed any banking detail with Miway and how was this payment going to done. So upon getting ahold of Paballo again he goes on to say that now they cant release payment as yet because they have to follow protocall.

I dont know why in the hell did i get Miway as my business insurer , because i have lost so much money awaiting on their claim to be finalized and now this is the last time im reaching out. After this Miway needs to speak to my attorneys as i am fed up.

Now its a new week and rest assured this matter will never be dealt with urgency. Ive already had to pay the rate for the replacement truck yet again in fear of loosing my contract.

I will email Miway my attorneys contact details.

Regards