Dissapointing service

<p>My son's vehicle is insured by Miway.We were on our way to Graskop when his vehicle suddenly did not have any clutch,so he was unable to use the gears.We phoned Miway,since he took out the policy with roadside assist.We were told they are just going to find out whether we have roadside assist and will call us back.After waiting 40 min in the scorcing sun,my husband phoned them again,and was told that it takes about an hour for them to organise things .However we waited another half an hour(give or take)we decided to take the vehicle to a safe overight place since Miway never showed up.My husband phoned them again and was told that they were on their way.Needless to say we never saw them.So now i would like my first installment to be paid back to me since i got no service at all from them!</p> <p> </p>