Dissapointing lack of service

I sincerely hope this reaches the correct person so this query can be resolved.<br> We have been Miway clients for quite a while now and have rather enjoyed the good service received over the duration. It has been a disappointment the past few weeks with Miway not responding to our plea for a manager to phone us back regarding a abnormal increase in premiums and the fact that we took out our insurance online and still have not received the R1 000 that you guys promise in your adverts after almost a year as clients.....<br> <br> Perhaps I am mistaken but this boils down to poor customer service....