Dissapointing customer service

I am writing to express my concern and disappointment regarding the lack of informative updates on my recent car accident claim approximately a week ago. As a family, we have trusted Miway with multiple policies, including the following four cars;

NP200 ND 772-871 (Mr NK Thwala) Toyota AURIS HSD CX47HY-GP (Ms P Twala) Polo vivo NE 29583 (Mrs P Twala) Hyandai i20 NE 28558 (Ms FS Twala)

a life cover, and property insurance MiPlace , all under Miway, I am increasingly concerned about the service provided by the company in this particular instance. I am deeply disappointed and frustrated with the lack of communication, misinformation, and overall poor customer service I have experienced throughout this process.

To provide you with a brief overview of the issues I have encountered: 1. I was informed that my car had been written off by an agent, Nkele Molele on the 5th of October 2023, and he/she asked if I had received the assessment report, and I rep**** no! The agent then provided figures to me that do not align with the commercial retail value of my vehicle as the settlement amount; the vehicle is currently covered for its retail value.

2. I requested that an agent contact me to discuss and explain the situation more. Instead, when a claims administrator finally reached out, their primary focus was on discussing how the incident occurred.

3. I have received no updates on the progress of my claim since last Friday. This lack of communication has left me feeling completely in the dark about my claim's status and the steps being taken to resolve it.

I expect better service from MiWay Insurance, especially considering my loyalty as a customer. I am deeply concerned that my claim has not been handled with the professionalism and attention to detail that I would expect from reputable insurance, especially considering that we have multiple assets insured with them.

I kindly request an immediate review of my claim and a thorough explanation of the process, including how the decision to write off my car was reached and how the settlement amount was determined. Additionally, I insist on receiving regular updates on the progress of my claim until it is satisfactorily resolved.