tT
therzanne T

1 reviews | Active since Dec 2016

28 Mar 2019, 15:02

Dissapointed in the way you do Business

I am really disappointed in Miway and the way that that handle things. All I’m asking is for is a fair quote on my new vehicle . a third party claim was put in in Nov 2016 as a idiot lady who skipped the robot with a non roadworthy car drove into me . I provided all her details of her insurance as well , now to find out that this case is still going on as no one can trace her, you guys at least settled my claim which I was thankful for. however I still kept my household cover with Miway. in Nov / Dec 2017 lightning hit my Computer which blew a couple of my appliances like my PC and surround sound, my TV was luckily not damaged, I did not think my PC was valued so high and once again Miway assessed and paid out ! I give it to Miway for taking care of my claims in such a good manner , however I received a letter right after this lightning claim after a Godly Act , none that could have been prevented by myself. Miway advised me that my insurance will be cancelled due to this claim . which I understood as my premium dropped to about R100 when my car was written of the previous year, therefore I would have to pay +- R100 for 270 Months for Miway to get their money back that they spend on that claim. I am and was a loyal Miway fan and still have my Life insurance with Miway however I’m really considering moving my business elsewhere as you do not even want to give me car insurance , I was advised a couple of months ago that my profile has been cleared however it seems like it was not as I’m still not able to join you again . this is really pathetic. i have never missed any payments in the past however because of these two claims you just trough a person under the bus

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Replies (1)
MiWay Insurance
MiWay Insurance's reply28 Mar 2019, 15:09
Official
We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you! Best regards,
The MiWay Team