Dissapoinent in Miway insurance claim

I recently joined Miway after being with Santam for years. I've never had a problem with Santam but merely moved due to Miway offering a cheaper quote. Little to my dismay I unfortunately had a house ******* where numerous items where stollen. After being accessed I've now been told that my stollen jewelry was not insured. What angers me is that when they asked how much I want to be insured for where house hold items are concerned, no where did they ever indicate that this doesn't cover my jewelry. No where did they ever ask for a list of my house items either. 😤 Who the hell reads these long ass policies when we don't understand half of what it says. I expect insurance sales people to tell me the fine print and all details. I am really frustrated as now besides not paying for my jewelry they also won't process further until I list all the items in my house. What the hell has that got to do with the current claim. I'm so dik honestly.