Disrespectful & Pthetic Service

I have never felt so disrespected in my life. I decided to contact Miway to cover my car, all went well and I specifically told the sales agent please debit me on the 27th of every month, he assured me that was the case, only to wake up from an sms at 12:00am on the 26th, they were already debiting my account.

I then decided to call the customer care department so I can find out why I was debited on the date which we did not agree on, Mpho picked up the phone, I greeted and I could sense the attitude from the get go. I asked what he needed from me to access my account, he said "what do you have" and continue laughing at me. Please pull the recording, I called using ***. I have never felt so small in my life, fist they debit me on a wrong date, then the disrespect from what was supposed to be a customer care agent. I will never refer anyone, in fact I would like to cancel my policy and be refunded.