1 reviews | Active since Apr 2015
Dispute unresolved
<p>After having to dispute the settlement offer of R9000 on a laptop that was insured for the replacement value of R16000 I have not had any further communication with Hlubi Mehlomakhulu since an email on the 13th of June, I have treied to call with no answer, I have left voice messages with my contact details, I have emailed him directly, no response.</p> <p>I am completely dissatisfied with the communication with MiWay, and their unwillingness to simply settle me with the insured amount, which will replace the laptop that was ****** with the current laptop offered by the manufacturer.</p> <p>If this is the "new" MiWay, that does not honour the contract they have with their clients I will be moving my insurance post haste.</p>
Thanks for bringing this to our attention, we'll follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
Best regards,
Thanks for bringing this to our attention, we'll follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
Best regards,
Apologies for not getting back to you sooner than expected Clayton!
Hlubi has since been in touch to discuss the settlement offer in more detail. We urge you to give him a call should you need anything further assistance in the interim.
Kind regards,
The MiWay Team
Best regards,
Apologies for not getting back to you sooner than expected Clayton!
Hlubi has since been in touch to discuss the settlement offer in more detail. We urge you to give him a call should you need anything further assistance in the interim.
Kind regards,
The MiWay Team
Best regards,
After specifically requesting that i was contacted before leaving the country on a mission trip to Mozambique, I have had no response from Miway until I again called them today, another 3 weeks since I posted this complaint. You are still adamant that you will not settle my claim for the insured amount of R16000 which is the cost of replacing the Laptop with the EQUIVALENT laptop sold by Dell today.
I will be cancelling both of the policies i have with Miway as soon as I have taken out cover with another insurer, to save yourselves R7000 you will be losing premiums totaling more than R1700 per month. I am so disapointed with the service and cover i received from Miway, not only will i never concider insuring with you again but I will actively disuade people from doing business with you. YOU ARE A SHOCKING EXAMPLE OF ALL THAT IS WRONG WITH THE INSURANCE INDUSTRY!
After specifically requesting that i was contacted before leaving the country on a mission trip to Mozambique, I have had no response from Miway until I again called them today, another 3 weeks since I posted this complaint. You are still adamant that you will not settle my claim for the insured amount of R16000 which is the cost of replacing the Laptop with the EQUIVALENT laptop sold by Dell today.
I will be cancelling both of the policies i have with Miway as soon as I have taken out cover with another insurer, to save yourselves R7000 you will be losing premiums totaling more than R1700 per month. I am so disapointed with the service and cover i received from Miway, not only will i never concider insuring with you again but I will actively disuade people from doing business with you. YOU ARE A SHOCKING EXAMPLE OF ALL THAT IS WRONG WITH THE INSURANCE INDUSTRY!
We’re really sorry to hear you feel this way Clayton!
Hlubi has since been in touch to discuss the outcome of your dispute. We’ll await the signed document as discussed and urge you to give us a call should you need anything else.
Best regards,
The MiWay Team
Best regards,
We’re really sorry to hear you feel this way Clayton!
Hlubi has since been in touch to discuss the outcome of your dispute. We’ll await the signed document as discussed and urge you to give us a call should you need anything else.
Best regards,
The MiWay Team
Best regards,