Dispute not being actioned

<p>I had a MVA in December, my vehicle was a write off. On the 23rd of December, I received a call to say that my claim has been declined. On the 30th January, I logged a dispute and received an email in return, that someone will contact me in 14 days. 22 days have gone passed and no one has contacted me. I phoned Miway yesterday, the lady at claims department tried to put me through to Disputes, they did not answer so she assured me that someone will return my call. Guess what, I'm still waiting... I am stuck without a vehicle with a vehicle instalment that I am paying monthly, I need Miway to step up and deliver on the promised service that they so like to advertise.</p>