Dispute no feedback poor service

I submitted my claim on the 3rd of November and then miway rejected the claim on the 26th of November, i logged a dispute with the dispute department on the same day no one from miway has contacted me regarding this matter i even phoned them on the 10th of December trying to get some feedback no one could give me a clear indication regarding the dispute i lodged, miway subsequently canceled the insurance of the said vehicle in the meantime, I've been battling with miway from the day i submitted this claim their service is very poor i dont recommend miway at all you have to fight for feedback it has been over 14days and not even one representative contacted me