Dispicable company

My elderly mother received this email from Miway Insurance. She has been a client since 2012 - 14 years!!!!! She recently had a claim due to the weather for a measly R5000!! "Unfortunately, if your profile does not improve, one of the following actions could be implemented on your policy in the future: • Cancellation (A cancellation of insurance based on claims history would make it difficult to get alternative insurance) • Increased excess • Increased premium. We urge you to take steps to improve your claims profile and where possible minimize the occurrence of future claims - how absolutely ridiculous are they!!! How do they urge their clients to take steps to improve claims. Improve the country we live in!! They also think we are Gods so we can control the weather. My mother was attacked in her home 2 years ago and could have lost her life! She was thrown around, her car ****** and various house items ****** and according to the insurance this as her fault and they penalize their clients. We must improve the situation so this doesn't happen!! The fact that the weather has been crazy everywhere and it hailed and things were broken is her fault!! How absolutely pathetic is this company! Burglary claim in 2023, 1 home assistance claim in 2025 and the other for the weather for R5000....and this is the message they send to a long time client, elderly and a pensioner. Absolutely disgusting to describe them is actually too kind. Stay away people before they do the same thing to you if you are attacked, ******, get into an accident, the weather destroys your house it is all your fault. They will cancel your insurance to ruin your life so that you cannot get insurance again or put an elderly person who can hardly afford anything in financial difficulties not to mention the stress! We hope all these incident and responses happen to them so they can feel the pain! Despicable!