Disney is more professional than miway

Miway has yet again failed to deliver on another service. After my excesses have been included for many years, they surprise me by suddenly tricking me into an additional excess, as they casually sent me my annual update. They do not care about service as the "promise for service delivery" in a qualified person getting back to me has not materialized in an entire month. In the interrim, customer service tried to get me to agree to the new terms instead of hearing me out. I am sick and tired of being told that their calls are recorded, yet they need to have you as the customer hold their hand during your precious working hours repeatedly for literally years at a time as this is an annual problem.

They cannot process anything on their own, and they need you to hold their hand telephonically for months and days and whenever it suits them. They took weekss to review the previous years' policy. It's supposed to take a few seconds. Yet all they do is provide empty "Sorry's" and apologies and this is a never-ending issue... and hearing it from about 8 staff of miway, then they disappear and never get back to you, out of pure convenience of laziness that has become the norm at miway.

A few months ago, I updated my policy and even then did they not inform me that they added a new excess payable to my policy. This company is absolute mickey mouse. Disney is more profesional.