PN
Peggy N

1 reviews | Active since Jun 2011

14 Sept 2022, 13:02

DISLOYAL TO OLD MEMBERS

I'm curious about who qualifies for the WOW coupons and money (R2000) that you've offered to certain of your clients. What exactly is required of one? My acquaintance who has been receiving all of these benefits miraculously joined after me and submitted a few claims, including one significant one. I've never gotten any of this since I joined Miway. I think I've earned your loyalty in some way. Since I started paying my premiums in 2009, my claim has not yet surpassed R20,000.00. With miway, you pay till you die; they just offer these vouchers to their families and friends, and then they come up with a tale about competitions and new members, which is not true. This is worse than other insurance, with which you can get your money back after 10 years. I regret paying all of my money to this dishonest business.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Sept 2022, 13:22
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention. We can assure you that it is never our intention to upset you in any way and that this is not the level of service that we aim to deliver. We have escalated your message to the right team, and someone will be in touch as soon as possible to provide you with proper feedback. In the interim, we’re so sorry for the upset and frustrations that have resulted from this. Best regards,The MiWay Team

Best regards,