Dishonoured Claim

My claim was approved in November 2019 and I subsequently paid excess to Denver Auto Isando, the appointed service provider. Until now my car has not been fixed despite several follow-ups with both companies. Three days ago I got a call from MiWay call centre in response to my latest written enquiry. But until today no one has bothered to contact me, proving that it was just a routine response. Imagine driving with a makeshift cardboard sunroof for 7 months in rain, cold or heat being a paying client.. Appalling!